Table of Contents - January & February issue

PROVEN TIPS
4 Reader Tips: Organizing contacts and avoiding late payments.
survey

5 Customer Service Evaluation Feedback for front office
improvement.

PLUS: Get Surveys Back

LEASING
7 Advertise Your Community At Local Schools A San Diego
teacher figures out how to raise money for his classroom.

8 Great Follow Up Questions 19 ways to get you closer to making a sale.

9 Leasing With The Help Of Local Merchants Your community
can get help increasing traffic in some unexpected places.

MARKETING
10 More than 50 Winter Sayings & Taglines
New Year promotional material at your fingertips.

RESIDENT RETENTION
11 Resident Retention Rx Surviving the economic downturn.
Maintenance Team Overloaded? It pays to lend them a hand!

12 COVER STORY: How To Create Positive & Productive
Office Environments From feng shui to scent stimulation, we’ve got
some cutting edge tips that are simple and fun.

MANAGERS
28 Improve Your Performance In 2010 It’s a team effort!
Help Yourself In This Scary Economy Staying valuable =
staying employed.

SMART MOVES
30 Fun Tips To Make Your Life Easier
Include a few in your own
newsletter!

CALENDARS
18 January
19 February
20 Days & Days Fun
activities for January &
February.

RESOURCES
27 Subscriptions
Discounts for multiple
properties.

32 Resource Guide
Thumb through our
rolodex.

35 Index

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